PRIVACY POLICY

At www.eclipsecaravan.com we are committed to respecting your privacy and the security of your personal information. Our privacy policy describeshow we use and collect your information. We appreciate the information you have given.

INFORMATION WE COLLECT

To serve your needs we need to collect certain information from you. The information we collect may include:

when you visited our website,
the website prior to visitng us
the website you go to
when you leave our website
your computers operating system
type of web browser you are using
your name
address,
telephone number
email address,
corporate information
testimonial
IP address
credit card information and other information relating to the transaction.
inform you about changes to our website
new services
special offers
resolve disputes
troubleshoot issues
align you with our websites terms and conditions

This is done when you:

register as a preferred customer
order products
write an email to Eclipsecaravan.com
enter a competition
submit a testimonial
return an item or make an exhange
participate in a survey
contact our sales representative

Like other webites, we may use cookies. This means information from our website server can transfer to your computer. Such information can be used to track your session on Eclipsecaravan.com. These cookies enable us to tailor our website content for you as a customer. If you are using a common internet web browser, you can set up your browser to either let you know when you receive a cookie or deny cookie access to your computer.

USING INFORMATION WE COLLECT

To provide you with the best internet experience and fulfill your orders as you have requested. We collect information that enables us to:

process your order
provide the products and services you request
send you promotional offers
identify your product and service preferences
customise our communications with you
provide more information or new products you have purchased
improve our product selection
improve our customer service
share your testimonial with others including name, stories, images for the benefit of others.

Occassionally, we may use third party suppliers to provide services on our website. If a supplier wants to collect information about you, we will notify you by email or phone. However you will never be required to give information to a third party supplier. We will restrict the way third party suppliers can use your information. They will not be allowed to sell or give your information to others.

INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY RIGHTS

We do not sell, rent, or trade personal information with other companies or people. Depending on your responses from surveys we may share information with our strategic alliances for promotional offers.

We need to share information with banks, credit unions, credit card processing, IT consulting/web developer, printing, shipping and handling, suppliers and couriers to serve you better for customer delivery. We will make every effort to provide these companies with minimum information they need to perform their services.

Generally, these companies are prohibited from sharing this information with anyone other than www.eclipsecaravan.com.

As required by law, to help alleviate fraud we may need to share your information with governement bodies and companies combatting fraud protection in response to a court order or when required by law to do so. We do NOT provide such companies or agencies with information for marketing purposes.

HOW WE USE YOUR EMAIL

When you give us your email, you may receive promotional emails to advise of new products, information pertaining to those products and specials. Emails are sent to help process your order, respond to a request, provide customer service and for marketing purposes as outlined above. We provide instructions on how to unsubscribe in our emails. You can choose not to provide us with information. However should you withold information, we may deny you access to some or all of our website services and features.

LINKS TO OTHER SITES

We provide links to other sites. These sites operate independently to Eclipsecaravan.com and have their own privacy and security policy.We suggest you peruse these policies at any site you visit.

SECURITY

Eclipsecaravan.com is commited to protecting the privacy of your personal information. It is our intent to secure against the loss, misuse, or alteration of information that we have collected from you. Net Tek services ensures us that we collect the information in a safe manner for our use only. We limit the information to third parties like fraud agencies and government bodies to protect you.

MINORS

We do not provide services or sell products to children. If you are below 18yo you may use our website with the permission of a parent or legal guardian. If you are a a minor, do not provide us or other website visitors with any personal information.

PRIVACY POLICY IS PART OF TERMS AND CONDITIONS

Our privacy policy is part of the terms and conditions of use. Please view these on our website.

USER NAMES AND PASSWORDS

Individual access to our website may be protected by a username and a password. Please do not give your password to others. If you enter a division of our website that requires a password then please log out when you leave. As a security precaution, its advisable that you close your web browser completely and re-open it before viewing the internet again.

YOUR USE OF INFORMATION AND UNSOLICITED JUNK E-MAIL

If you obtain information that is personally identifiable to another website user, you are not allowed to disclose this information to anyone else without the consent of the user and us.

We loathe junk email (Spam). Information you obtain about us from our website or other site users cannot be used by you or others to send unsolicited commercial emails or to send unsolicited commercial communications via our website's posting or other communications systems.

POLICY CHANGES

The terms within this policy may change from time to time. We will endeavour to notify you of the changes made by the notice posted on our website's home page that have been made. If you disagree with the changes made then please feel free to drop us an email, inform us in writing by mail or use a wesbite contact form. Any changes made to this policy prior to making the change will not apply to you.

Any questions, doubtful points or concerns covered by this policy may be brought to our attention via email at: sales@eclipsecaravan.com with the pertinent information relating to your concern or mail it to:

Suite 865, 29 Smith St

Parramatta, NSW

2150

Australia

Last updated on 23/9/09.